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Wiki Wiki Summary
Technology Technology is the result of accumulated knowledge and application of skills, methods, and processes used in industrial production and scientific research. Technology is embedded in the operation of all machines, with or without detailed knowledge of their function, for the intended purpose of an organization.
Information technology Information technology (IT) is the use of computers to create, process, store, retrieve, and exchange all kinds of electronic data and information. IT is typically used within the context of business operations as opposed to personal or entertainment technologies.
Educational technology Educational technology (commonly abbreviated as edutech, or edtech) is the combined use of computer hardware, software, and educational theory and practice to facilitate learning. When referred to with its abbreviation, edtech, it is often referring to the industry of companies that create educational technology.In addition to practical educational experience, educational technology is based on theoretical knowledge from various disciplines such as communication, education, psychology, sociology, artificial intelligence, and computer science.
Financial technology Financial technology (abbreviated fintech or FinTech) is the technology and innovation that aims to compete with traditional financial methods in the delivery of financial services. It is an emerging industry that uses technology to improve activities in finance.
Technology management Technology management is a set of management disciplines that allows organizations to manage their technological fundamentals to create customer advantage. Typical concepts used in technology management are:\n\nTechnology strategy (a logic or role of technology in organization),\nTechnology forecasting (identification of possible relevant technologies for the organization, possibly through technology scouting),\nTechnology roadmap (mapping technologies to business and market needs), and\nTechnology project portfolio (a set of projects under development) and technology portfolio (a set of technologies in use).The role of the technology management function in an organization is to understand the value of certain technology for the organization.
Language technology Language technology, often called human language technology (HLT), studies methods of how computer programs or electronic devices can analyze, produce, modify or respond to human texts and speech. Working with language technology often requires broad knowledge not only about linguistics but also about computer science.
Space technology Space technology is technology for use in outer space, in travel (astronautics) or other activities beyond Earth's atmosphere, for purposes such as spaceflight, space exploration, and Earth observation. Space technology includes space vehicles such as spacecraft, satellites, space stations and orbital launch vehicles; deep-space communication; in-space propulsion; and a wide variety of other technologies including support infrastructure equipment, and procedures.
Information technology consulting In management, information technology consulting (also called IT consulting, computer consultancy, business and technology services, computing consultancy, technology consulting, and IT advisory) is a field of activity which focuses on advising organizations on how best to use information technology (IT) in achieving their business objectives.\nOnce a business owner defines the needs to take a business to the next level, a decision maker will define a scope, cost and a time frame of the project.
Bachelor of Technology A Bachelor of Technology (Latin Baccalaureus Technologiae, commonly abbreviated as B.Tech. or BTech; with honours as B.Tech.
Electronic business Electronic business (or "Online Business" or "e-business") is any kind of business or commercial transaction that includes sharing information across the internet. Commerce constitutes the exchange of products and services between businesses, groups, and individuals and can be seen as one of the essential activities of any business.
Mergers and acquisitions In corporate finance, mergers and acquisitions (M&A) are transactions in which the ownership of companies, other business organizations, or their operating units are transferred or consolidated with other entities. As an aspect of strategic management, M&A can allow enterprises to grow or downsize, and change the nature of their business or competitive position.
Knowledge acquisition Knowledge acquisition is the process used to define the rules and ontologies required for a knowledge-based system. The phrase was first used in conjunction with expert systems to describe the initial tasks associated with developing an expert system, namely finding and interviewing domain experts and capturing their knowledge via rules, objects, and frame-based ontologies.
Arithmetic Arithmetic (from Ancient Greek ἀριθμός (arithmós) 'number', and τική [τέχνη] (tikḗ [tékhnē]) 'art, craft') is an elementary part of mathematics that consists of the study of the properties of the traditional operations on numbers—addition, subtraction, multiplication, division, exponentiation, and extraction of roots. In the 19th century, Italian mathematician Giuseppe Peano formalized arithmetic with his Peano axioms, which are highly important to the field of mathematical logic today.
Special Activities Center The Special Activities Center (SAC) is a division of the Central Intelligence Agency responsible for covert operations and paramilitary operations. The unit was named Special Activities Division (SAD) prior to 2015.
Emergency operations center An emergency operations center (EOC) is a central command and control facility responsible for carrying out the principles of emergency preparedness and emergency management, or disaster management functions at a strategic level during an emergency, and ensuring the continuity of operation of a company, political subdivision or other organization.\nAn EOC is responsible for strategic direction and operational decisions and does not normally directly control field assets, instead leaving tactical decisions to lower commands.
Operations research Operations research (British English: operational research), often shortened to the initialism OR, is a discipline that deals with the development and application of advanced analytical methods to improve decision-making. It is sometimes considered to be a subfield of mathematical sciences.
Bitwise operation In computer programming, a bitwise operation operates on a bit string, a bit array or a binary numeral (considered as a bit string) at the level of its individual bits. It is a fast and simple action, basic to the higher-level arithmetic operations and directly supported by the processor.
Operation (mathematics) In mathematics, an operation is a function which takes zero or more input values (called operands) to a well-defined output value. The number of operands (also known as arguments) is the arity of the operation.
Special operations Special operations (S.O.) are military activities conducted, according to NATO, by "specially designated, organized, selected, trained, and equipped forces using unconventional techniques and modes of employment". Special operations may include reconnaissance, unconventional warfare, and counter-terrorism actions, and are typically conducted by small groups of highly-trained personnel, emphasizing sufficiency, stealth, speed, and tactical coordination, commonly known as "special forces".
Perkin Transactions Perkin Transactions is a scientific journal devoted to organic chemistry published from 1997 to 2002 by the Royal Society of Chemistry. It was split into Perkin Transactions I and Perkin Transactions II. The predecessor journals published by the Chemical Society before the merger of that Society with other Societies to form the Royal Society of Chemistry were the Journal of the Chemical Society, Perkin Transactions 1 and Journal of the Chemical Society, Perkin Transactions 2 (1972-1996).
Transactions demand Transactions demand, in economic theory, specifically Keynesian economics and monetary economics, is one of the determinants of the demand for money, the others being asset demand and precautionary demand.\n\n\n== Overview ==\nThe transactions demand for money refers specifically to money narrowly defined to include only its liquid forms, especially cash and checking account balances.
IEEE Transactions on Signal Processing The IEEE Transactions on Signal Processing is a biweekly peer-reviewed scientific journal published by the Institute of Electrical and Electronics Engineers covering research on signal processing. It was established in 1953 as the IRE Transactions on Audio, renamed to IEEE Transactions on Audio and Electroacoustics in 1966 and to IEEE Transactions on Acoustics, Speech, and Signal Processing in 1974, before obtaining its current name in 1992.
IEEE Transactions on Pattern Analysis and Machine Intelligence IEEE Transactions on Pattern Analysis and Machine Intelligence (sometimes abbreviated as IEEE PAMI or simply PAMI) is a monthly peer-reviewed scientific journal published by the IEEE Computer Society. It covers research in computer vision and image understanding, pattern analysis and recognition, machine intelligence, machine learning, search techniques, document and handwriting analysis, medical image analysis, video and image sequence analysis, content-based retrieval of image and video, and face and gesture recognition.
Financial transaction A financial transaction is an agreement, or communication, between a buyer and seller to exchange goods, services, or assets for payment. Any transaction involves a change in the status of the finances of two or more businesses or individuals.
IEEE Transactions on Computers IEEE Transactions on Computers is a monthly peer-reviewed scientific journal covering all aspects of computer design. It was established in 1952 and is published by the IEEE Computer Society.
E-commerce Commerce is the exchange of goods and services, especially on a large scale.\n\n\n== Etymology ==\nThe English-language word commerce has been derived from the Latin word commercium, from com ("together") and merx ("merchandise").
Electronic The field of electronics is a branch of physics and electrical engineering that deals with the emission, behaviour and effects of electrons using electronic devices. Electronics uses active devices to control electron flow by amplification and rectification, which distinguishes it from classical electrical engineering, which only uses passive effects such as resistance, capacitance and inductance to control electric current flow.
Electronic music Electronic music is a genre of music that employs electronic musical instruments, digital instruments, or circuitry-based music technology in its creation. It includes both music made using electronic and electromechanical means (electroacoustic music).
Electronic Arts Electronic art is a form of art that makes use of electronic media. More broadly, it refers to technology and/or electronic media.
Electronic media Electronic media are media that use electronics or electromechanical means for the audience to access the content. This is in contrast to static media (mainly print media), which today are most often created digitally, but do not require electronics to be accessed by the end user in the printed form.
Electronic cigarette An electronic cigarette is an electronic device that simulates tobacco smoking. It consists of an atomizer, a power source such as a battery, and a container such as a cartridge or tank.
Electronic signage Electronic signage (also called electronic signs or electronic displays) are illuminant advertising media in the signage industry. Major electronic signage include fluorescent signs, HID (high intensity displays), incandescent signs, LED signs, and neon signs.
Electronic oscillator An electronic oscillator is an electronic circuit that produces a periodic, oscillating electronic signal, often a sine wave or a square wave or a triangle wave. Oscillators convert direct current (DC) from a power supply to an alternating current (AC) signal.
Electronic organizer An electronic organizer (or electric organizer) is a small calculator-sized computer, often with an built-in diary application and other functions such as an address book and calendar, replacing paper-based personal organizers. It normally has a small alphanumeric keypad and an LCD screen of one, two, or three lines.
Risk Factors
PROXYMED INC /FT LAUDERDALE/ ITEM 1A RISK FACTORS FACTORS THAT MAY AFFECT FUTURE RESULTS OF OPERATIONS FINANCIAL CONDITION OR BUSINESS As discussed under the caption, “Cautionary Statements Pursuant to the Safe Harbor Provisions of the Private Securities Litigation Reform Act of 1995” in Item 7, certain statements in the “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and elsewhere in this report that are not related to historical results are forward looking statements
Forward-looking statements present our expectations or forecasts of future events
You can identify these statements by the fact that they do not relate strictly to historical or current facts
They frequently are accompanied by words such as “anticipate,” “estimate,” “expect,” “project,” “intend,” “plan,” “believe,” and other words and terms of similar meaning
Actual results may differ materially from those projected or implied in the forward-looking statements
Subsequent written and oral forward looking statements attributable to us or to persons acting on our behalf are expressly qualified in their entirety by the cautionary statements and risk factors set forth below and elsewhere in this report and in other reports filed by us with the Securities and Exchange Commission
We disclaim any obligation to update any forward-looking statements to reflect events or circumstances after the date of this report
Risks Related to Acquisitions Our business will suffer if we fail to successfully integrate into our business the customers, products, and technology of the companies we acquire
We have undertaken several acquisitions in the past few years as part of a strategy to expand our business, and we may continue in the future to acquire businesses, assets, services, products, and technologies from other persons or entities
The anticipated efficiencies and other benefits to be derived from these acquisitions and future acquisitions may not be realized if we are unable to successfully integrate the acquired businesses into our operations, including customers, personnel, product lines, and technology
We are in the process of integrating into our operations, the customers, products, personnel and technology of our prior acquisitions, including MedUnite, Inc
(“MedUnite”) and PlanVista Corporation (“PlanVista”)
We may not be able to successfully integrate our past acquisitions, including MedUnite and PlanVista, or any future acquired businesses into our operations
Integration of acquired businesses can be expensive, time consuming, and may strain our resources
Integration may divert management’s focus and attention from other business concerns and expose us to unforeseen liabilities and risks
We may also lose key employees, strategic partners, and customers as a result of our inability to successfully integrate in a timely manner or as a result of relationships the acquired businesses may have with our competitors or 11 _________________________________________________________________ [13]Table of Contents the competitors of our customers and strategic partners
Some challenges we face in successfully integrating past and future acquired businesses into our operations include: • conflicts or potential conflicts with customers, suppliers, and strategic partners; • integration of platforms, product lines, networks, and other technology; • migration of new customers and products to our existing network; • ability to cross-sell products and services to our new and existing customer base; • retention of key personnel; • consolidation of accounting and administrative systems and functions; • coordinating new product and process development; • increasing the scope, geographic diversity and complexity of operations; • difficulties in consolidating facilities and transferring processes and know-how; and • other difficulties in the assimilation of acquired operations, technologies or products
Businesses we acquire may have undisclosed liabilities or contingent liabilities that are indeterminable and which may have a negative impact on our results of operations and require unanticipated expense
In pursuing our acquisition strategy, our investigations of the acquisition candidates may fail to discover certain undisclosed liabilities of the acquisition candidates, or may determine that certain contingent liabilities are indeterminable
If we acquire a company having undisclosed liabilities, as a successor owner we may be responsible for such undisclosed liabilities
If we acquire a company with liabilities that are indeterminable at the time of the acquisition, we may be required to make subsequent payments that could have a material adverse effect on our business
PlanVista did not indemnify us in connection with the merger between the Company and PlanVista in March 2004
In connection with the MedUnite acquisition, we have only limited indemnification rights that may not be sufficient in amount or scope to offset losses resulting from unknown and undisclosed liabilities
Furthermore, the introduction of new products and services from acquired companies may have a greater risk of undetected or unknown errors, “bugs,” or liabilities than our historic products
We may lose customers as a result of acquisitions which may have an adverse impact on our business or operations
Acquisitions may cause disruptions in our business or the business of the acquired company, which could have material adverse effects on our business and operations
In addition, our customers, licensors and other business partners, in response to an acquisition or merger, may adversely change or terminate their relationships with us, which could have a material adverse effect on us
In addition, our customers may expect preferential pricing as a result of an acquisition or merger
An acquisition or merger may also adversely affect our ability to attract new customers which may have an adverse impact on our business or operations
Risks Related to Our Industry Government regulation and new legislation may have a negative impact on our business and results of operations
The healthcare industry is highly regulated and is subject to extensive and frequently changing federal and state healthcare laws
Several state and federal laws, including without limitation, the Health Insurance Portability and Accountability Act of 1996, commonly referred to as HIPAA, govern the collection, dissemination, use and confidentiality of patient healthcare information
The privacy regulations in particular are broad in scope, and will require constant vigilance for ongoing compliance
We cannot guarantee that we will be in compliance in the future
12 _________________________________________________________________ [14]Table of Contents HIPAA also mandates the use of standard transactions, standard provider identifiers, security requirements and other provisions for electronic healthcare claims transactions
However, the Centers for Medicare and Medicaid Services, commonly referred to as CMS, announced that it would not take enforcement action against covered entities, such as us and our physician and payer customers, that continue to process non-compliant transactions after October 16, 2003 so long as we are making good faith efforts to become compliant and are operating under the “contingency planning” guidelines provided by CMS Approximately 98prca of our outbound transactions sent to payers are in a HIPAA-compliant format
However, in contrast, approximately 85prca of our inbound transactions from our provider customers are being received in a legacy format, and are being translated by us on behalf of these customers
Our contracts with our customers, strategic partners, providers, payers and other healthcare entities mandate or will mandate that our products and services be HIPAA compliant
If our products and services are not in compliance with HIPAA or any other alternative guidelines issued by the CMS on an ongoing basis, our customers, strategic partners, and other healthcare providers with whom we contract may terminate their contracts with us or sue us for breach of contract
Additionally, our revenues may be reduced as some of our non-compliant payer partners may be forced to accept paper-based transactions for which we may not be the recipient for processing
We may be subject to penalties for non-compliance by federal and state governments, and patients who believe that their confidential health information has been misused or improperly disclosed may have certain causes of actions under applicable state privacy or HIPAA-like laws against us, our partners or customers
We may not be able to maintain compliance with HIPAA standards for transaction formats, provider identifiers and security
Any failure to be in compliance could result in regulatory penalties being assessed against us, and weaken demand for our affected services
There are a significant number of state initiatives regarding healthcare services
If we are unable to comply with the standards set by the states in which we operate, we or our operations could be harmed
In our Transaction Services segment, we contract with multiple Preferred Provider Organization networks, referred to as PPO’s
These PPO networks are typically governed by the laws and regulations of the states in which they operate, in addition to federal Employee Retirement Income Security Act legislation, referred to as ERISA Over the last few years, a number of states have been actively changing their laws and regulations governing PPOs, and this trend may continue
It is difficult to determine when ERISA preemption of state PPO law applies
Our failure to comply with existing state laws or any new laws in the future could jeopardize our ability to continue business in the affected states, which would reduce our revenues
We are dependent on the growth of the Internet and electronic healthcare information markets
Many of our products and services are geared toward the Internet and electronic healthcare information markets
The perceived difficulty of securely transmitting confidential information over the Internet has been a significant barrier to conducting e-commerce and engaging in sensitive communications over the Internet
Our strategy relies in part on the use of the Internet to transmit confidential information
Any well-publicized compromise of Internet security may deter people from using the Internet to conduct transactions that involve transmitting confidential healthcare information and this may result in significantly lower revenues and operating income
Risks Related to Our Business General: Recent management changes may disrupt our operations, and we may not be able to retain key personnel or replace them when they leave
Since May 2005, we have experienced a number of changes in our senior management, including changes in our Chief Executive Officer, Chief Financial Officer, and President and Chief Operating Officer
John G Lettko assumed the position of Chief Executive Officer effective May 10, 2005
Douglas O’Dowd became our interim 13 _________________________________________________________________ [15]Table of Contents Chief Financial Officer effective August 16, 2005, and was subsequently appointed as Chief Financial Officer in October 2005
Lettko has also been appointed President, and Mr
O’Dowd was appointed Treasurer, each as of October 27, 2005
On June 9, 2005, we announced the resignation of Nancy J Ham as President and Chief Operating Officer
Ham has not been replaced
On January 7, 2006, we entered into an agreement with David Oles pursuant to which Mr
Oles would resign as our General Counsel effective January 31, 2006, and terminate his employment agreement
These senior management changes could disrupt our ability to manage our business as we transition to and integrate a new management team, and any such disruption could adversely affect our operations, growth, financial condition and results of operations
Additionally, although we have entered into employment agreements with many of our senior executives, the loss of any of their services could cause our business to suffer
Our success is also dependent upon our ability to hire and retain qualified operations, development and other personnel
Competition for qualified personnel in the healthcare information services industry is intense, and we cannot assure that we will be able to hire or retain the personnel necessary for our planned operations
We may not prevail in ongoing litigation and may be required to pay substantial damages
Our business entities are party to various legal actions as either plaintiff or defendant in the ordinary course of business
The ultimate outcome of these actions is uncertain
If we are not successful in these actions, we could be subject to monetary damages that could reduce our cash flows and results of operations
In addition, we will continue to incur additional legal costs in connection with pursuing and defending such actions
See footnote 17 of our consolidated financial statements concerning ongoing litigation matters
We have senior and subordinated debt that matures in December 2008 and 2010
If we are unable to obtain additional funding to repay or refinance our senior and subordinated debt prior to maturity, the lenders could foreclose and take certain other action against us, the effect on our operations and stock price could be significantly negative and we may be unable to continue as a going concern
Transaction Services Segment: Changes that reduce payer compensation for electronic claims may reduce our revenue and margins
Several payers recently terminated existing arrangements under which they paid us for electronic claims we submitted to them on behalf of our submitter customers
If we are unable to shift the cost of these claims to the submitting providers and vendors, or to enter into new payment arrangements with the payers for the affected claim volume, then our revenue will be reduced
As electronic transaction processing penetrates the healthcare industry more extensively, we will face increasing pressure to reduce our prices which may cause us to no longer be competitive
As electronic transaction processing extensively penetrates the healthcare market or becomes highly standardized, competition among electronic transaction processors will focus increasingly on pricing
This competition is putting intense pressure on us to reduce our pricing in order to retain market share
If we are unable to reduce our costs sufficiently to offset declines in our prices, or if we are unable to introduce new, innovative service offerings with higher margins, our results of operations could decline
Consolidation in the healthcare industry may give our customers greater bargaining power and lead us to reduce our prices
Many healthcare industry participants are consolidating to create integrated healthcare delivery systems with greater market power
As provider networks and managed care organizations consolidate, competition to provide products and services such as those we provide will become more intense, and the importance of establishing and maintaining relationships with key industry participants will become greater
These industry participants may try to 14 _________________________________________________________________ [16]Table of Contents use their market power to negotiate price reductions for our products and services
If we are forced to reduce prices, our margins will decrease, unless we are able to achieve corresponding reductions in expenses
Our business will suffer if we are unable to successfully integrate acquired IT platforms or if our existing Phoenix^sm platform is unstable or unable to accommodate our clients’ needs
Our business is dependent on the successful integration of operating platforms we have designed and acquired to provide a high quality service at a competitive cost to our customers
To the extent that we are unable to consolidate those acquired platforms without significant disruption to our customers, our business or our operations could be harmed
Additionally, if our Phoenix^sm platform that is the backbone of our EDI business is unstable or does not provide satisfactory outcomes to a significant number of clients, our business and our operations will be harmed
Our business and future success may depend on our ability to cross-sell our products and services
Our ability to generate revenue and growth partly depends on our ability to cross-sell our products and services to our existing customers and new customers resulting from acquisitions
Our ability to successfully cross-sell our products and services is one of the most significant factors influencing our growth
We may not be successful in cross-selling our products and services, and our failure in this area would likely have an adverse effect on our business
We depend on connections to insurance companies and other payers, and if we lose these connections, our service offerings would be limited and less desirable to healthcare providers
Our business depends upon a substantial number of payers, such as insurance companies, Medicare and Medicaid agencies, to which we have electronic connections
These connections may either be made directly or through a clearinghouse
We may not be able to maintain our links with all these payers on terms satisfactory to us
In addition, we cannot assure that we will be able to develop new connections, either directly or through clearinghouses, on satisfactory terms
Lastly, some third-party payers provide systems directly to healthcare providers, bypassing us and other third-party processors
Our failure to maintain existing connections with payers and clearinghouses or to develop new connections as circumstances warrant, or an increase in the utilization of direct links between providers and payers, could cause our electronic transaction processing system to be less desirable to healthcare participants, which would slow down or reduce the number of transactions that we process and for which we are paid
We have important business relationships with other companies to market and sell some of our clinical and financial products and services
If these companies terminate their relationships with us, or are less successful in the future, we will need to add this emphasis internally, which may divert our efforts and resources from other projects
For the marketing and sale of some of our products and services, we entered into important business relationships with physician office management information system vendors, with electronic medical record vendors, and with other distribution partners
These business relationships, which have required and may continue to require significant commitments of effort and resources, are an important part of our distribution strategy and generate substantial recurring revenue
Most of these relationships are on a non-exclusive basis
We may not be able to continue our relationships with our electronic commerce partners and other strategic partners, most of whom have significantly greater financial and marketing resources than we do
Also, our arrangements with some of our partners involve negotiated payments to the partners based on percentages of revenues generated by the partners
The success of our important business relationships will depend in part upon our partners’ own competitive, marketing and strategic considerations, including the relative advantages of alternative products being developed and marketed by such partners
If any such partners are unsuccessful in marketing our products, we will need to place added emphasis on these aspects of our business internally, which may divert our planned efforts and resources from other projects
15 _________________________________________________________________ [17]Table of Contents A significant amount of our revenues in our Transaction Services segment is from one party
Loss of this relationship may adversely affect our profitability
NDCHealth Corporation, referred to as NDCHealth, represents approximately 8dtta0prca, 8dtta0prca and 15dtta0prca of our consolidated revenues for the years ended December 31, 2005, 2004 and 2003, respectively and 10prca, 10prca and 10prca of our Transaction Services revenues for the same periods
The relationship with NDCHealth is an important one and provides us with a base of physicians who utilize our services
Loss of this relationship without any ability to contact these physicians directly may significantly reduce our revenues and operating profits
The adoption of electronic processing of clinical transactions in the healthcare industry is proceeding slowly; thus, the future of our business is uncertain which may have an adverse impact on our business or operations
Our strategy anticipates that electronic processing of clinical healthcare transactions, including transactions involving prescriptions and laboratory results, will become more widespread and that providers and third-party institutions increasingly will use electronic transaction processing networks for the processing and transmission of data
The rate at which providers adopt the use of electronic transmission of clinical healthcare transactions (and, in particular, the use of the Internet to transmit them) continues to be slow, and the continued or accelerated conversion from paper-based transaction processing to electronic transaction processing in the healthcare industry, using proprietary healthcare management systems or the Internet, may not occur
An error by us in the process of providing clinical connectivity or transmitting prescription and laboratory data could result in substantial injury to a patient, and our liability insurance may not be adequate in a catastrophic situation which may have an adverse impact on our business or operations
Our business exposes us to potential liability risks that are unavoidably part of being in the healthcare electronic transaction processing industry
Since some of our products and services relate to the prescribing and refilling of drugs and the transmission of medical laboratory results, an error by any party in the process could result in substantial injury to a patient
As a result, our liability risks are significant
Our insurance may be insufficient to cover potential claims arising out of our current or proposed operations, and sufficient coverage may not be available in the future at a reasonable cost
A partially or completely uninsured claim against us, if successful and of sufficient magnitude, would have significant adverse financial consequences
Our inability to obtain insurance of the type and in the amounts we require could generally impair our ability to market our products and services
Our businesses have many competitors
We face competition from many healthcare information systems companies and other technology companies
Many of our competitors are significantly larger and have greater financial resources than we do and have established reputations for success in implementing healthcare electronic transaction processing systems
Other companies have targeted this industry for growth, including the development of new technologies utilizing Internet-based systems
We may not be able to compete successfully with these companies, and these or other competitors may commercialize products, services or technologies that render our products, services or technologies obsolete or less marketable
Our PPO and provider arrangements provide no guarantee of long-term relationships
The majority of our contracts with PPOs and providers can be terminated without cause, generally on 90 days’ notice
For our Transaction Services business, the loss of any one provider may not be material, but if large numbers of providers chose to terminate their contracts, our revenues and net income could be materially adversely affected
The termination of any PPO contract would render us unable to provide our customers with network access to that PPO, and therefore would adversely affect our ability to reprice claims and derive revenues
Furthermore, we rely on our participating PPOs and provider groups to ensure participation by their providers
Our PPO contracts generally do not provide us with a direct recourse against a participating provider that chooses not to honor its obligation to provide a discount, or chooses to discontinue its participation in our National Preferred Provider Network, referred 16 _________________________________________________________________ [18]Table of Contents to as NPPN Termination of provider contracts or other changes in the manner in which these parties conduct their business could negatively affect our ability to provide services to our customers
Some providers have historically been reluctant to participate in secondary networks
Our percentage of savings business model sometimes allows a payer to utilize our network discounts in circumstances where our NPPN is not the payer’s primary network
In these circumstances, NPPN participating providers are not traditionally given the same assurances of patient flow that they receive when they are part of a primary network
Historically, some providers have been reluctant to participate in network arrangements that do not provide a high degree of visibility to patients
Although the steerage provided by our payers as a whole and the speed and efficiency with which we provide claims repricing services makes NPPN affiliation an attractive option for providers, our business model could discourage providers from commencing or maintaining an affiliation with NPPN Our cost containment accounts receivable are subject to adjustment
We generally record revenue for our services when the services are performed, less amounts reserved for claim reversals and bad debts
The estimates for claim reversals and bad debts are based on judgment and historical experience
Many of the claims are not fully adjudicated for over 90 days
To the extent that actual claim reversals and bad debts associated with our business exceed the amounts reserved, such difference could have a material adverse impact on our results of operations and cash flows
Laboratory Services Segment: Our Laboratory Services Communications Segment has a high customer concentration
We currently have more than 50prca of our sales to one customer
If this customer chooses to do business with a competitor or chooses to handle the business on its own, the loss of the associated revenue could substantially harm our business
Risks Related to Our Technology Evolving industry standards and rapid technological changes could result in our products becoming obsolete or no longer in demand
Rapidly changing technology, evolving industry standards and the frequent introduction of new and enhanced Internet-based services characterize the market for our products and services
Our success will depend upon our ability to enhance our existing services, introduce new products and services on a timely and cost-effective basis to meet evolving customer requirements, achieve market acceptance for new products or services and respond to emerging industry standards and other technological changes
We may not be able to respond effectively to technological changes or new industry standards
Moreover, other companies may develop competitive products or services, or that any such competitive products or services will not cause our products and services to become obsolete or no longer in demand
We depend on uninterrupted computer access for our customers; any prolonged interruptions in operations could cause customers to seek alternative providers of our services
Our success is dependent on our ability to deliver high-quality, uninterrupted computer networking and hosting, requiring us to protect our computer equipment and the information stored in servers against damage by fire, natural disaster, power loss, telecommunications failures, unauthorized intrusion and other catastrophic events
While we still continue to operate production networks in our Norcross facility, any damage or failure resulting in prolonged interruptions in our operations could cause our customers to seek alternative providers of our services
In particular, a system failure, if prolonged, could result in reduced revenues, loss of customers and damage to our reputation, any of which could cause our business to materially suffer
While we carry property and business interruption insurance to cover operations, the coverage may not be adequate to compensate us for losses that may occur
17 _________________________________________________________________ [19]Table of Contents Computer network systems like ours could suffer security and privacy breaches that could harm our customers and us
We currently operate servers and maintain connectivity from multiple facilities
Our infrastructure may be vulnerable to computer viruses, break-ins and similar disruptive problems caused by customers or other users
Computer viruses, break-ins or other security problems could lead to interruption, delays or cessation in service to our customers
These problems could also potentially jeopardize the security of confidential information stored in the computer systems of our customers, which may deter potential customers from doing business with us and give rise to possible liability to users whose security or privacy has been infringed
The security and privacy concerns of existing and potential customers may inhibit the growth of the healthcare information services industry in general, and our customer base and business in particular
A significant security breach could result in loss of customers, loss of revenues, damage to our reputation, direct damages, costs of repair and detection and other unplanned expenses
While we carry professional liability insurance to cover such breaches, the coverage may not be adequate to compensate us for losses that may occur
The protection of our intellectual property requires substantial resources
We rely largely on our own security systems and confidentiality procedures, and employee nondisclosure agreements for certain employees to maintain the confidentiality and security of our proprietary information, including our trade secrets and internally developed computer applications
If third parties gain unauthorized access to our information systems, or if anyone misappropriates our proprietary information, this may have a material adverse effect on our business and results of operations
We are in the process of acquiring patent protection for our Phoenix^sm technology and other proprietary technology, however we have not traditionally sought patent protection for our technology
Trade secret laws offer limited protection against third party development of competitive products or services
Because we lack the protection of registered copyrights for our internally-developed software and software applications, we may be vulnerable to misappropriation of our proprietary technology by third parties or competitors
The failure to adequately protect our technology could adversely affect our business
We may be subject to infringement claims
As our competitors’ healthcare information systems increase in complexity and overall capabilities, and the functionality of these systems further overlap, we could be subject to claims that our technology infringes on the proprietary rights of third parties
These claims, even if without merit, could subject us to costly litigation and could require the resources, time, and attention of our technical, legal, and management personnel to defend
The failure to develop non-infringing technology or trade names, or to obtain a license on commercially reasonable terms, could adversely affect our operations and revenues
We are currently involved in a trademark dispute with Metavante Corporation that may limit our ability to use our new name
We have recently been sued by Metavante Corporation over our use of the tradename “MedAvant
” We are defending this case vigorously
If we are unsuccessful, we may incur damages or have to limit or curtail further use of the MedAvant mark
Loss of the mark would require us to incur the cost to develop and implement a new mark, and may reduce our ability to compete effectively in the marketplace, and reduce our revenue
If our ability to expand our network infrastructure is constrained, we could lose customers, and that loss could adversely affect our operating results
We must continue to expand and adapt our network and technology infrastructure to accommodate additional users, increased transaction volumes, and changing customer requirements
We may not be able to accurately project the rate or timing of increases, if any, in the volume of transactions we process, reprice or otherwise service or be able to expand and upgrade our systems and infrastructure to accommodate such increases
We may be unable to expand or adapt our network infrastructure to meet additional demand or our customers’ changing needs on a timely basis, at a commercially reasonable cost or at all
Our current information systems, procedures and controls may not continue to support our operations while maintaining acceptable overall performance and may hinder our 18 _________________________________________________________________ [20]Table of Contents ability to exploit the market for healthcare applications and services
Service lapses could cause our users to switch to the services of our competitors
Risks Related to Our Stock We incurred losses in 2003, 2004 and 2005
We may not be able to generate positive earnings in the future and this could have a detrimental effect on the market price of our stock
In the last three years we have incurred substantial losses, including losses of dlra105dtta3 million for the year ended December 31, 2005, dlra3dtta8 million for the fiscal year ended December 31, 2004, and dlra5dtta0 million in the fiscal year ended December 31, 2003
As of December 31, 2005, December 31, 2004 and December 31, 2003, we had an accumulated deficit of dlra209dtta4 million, dlra104dtta1 million and dlra100dtta3 million, respectively
Continued shortfalls could deplete our cash reserves, making it difficult for us to obtain credit at a favorable rate, or continue investing in infrastructure we need to compete in the future
Continued shortfalls may also cause our share price to decline
An inability to maintain effective internal controls over financial reporting as required by the Sarbanes-Oxley Act of 2002 could have an adverse affect on our stock price
Our certification that we have sufficient internal controls in place today is no guarantee that we will maintain those controls in the future or that those controls will be effective in ensuring the accuracy of the financial reports
An inability to maintain effective controls or our receiving an adverse or qualified opinion on the effectiveness of our internal controls from our independent registered public accounting firm could have a negative impact on our stock price
We may issue additional shares that could adversely affect the market price of our Common Stock
Certain events over which you have no control could result in the issuance of additional shares of our Common Stock which would dilute your ownership percentage in the Company and could adversely affect the market price of our Common Stock
We may issue additional shares of Common Stock or Preferred Stock for many reasons including: • to raise additional capital or finance acquisitions; • upon the exercise or conversion or an exchange of outstanding options, warrants and shares of convertible preferred stock; or • in lieu of cash payment of dividends
In addition, the number of shares of common stock that we are required to issue in connection with our outstanding warrants may increase if certain anti-dilution events occur (such as, certain issuances of common stock, options and convertible securities)
The trading price of our common stock may be volatile
The stock market, including the Nasdaq National Market, on which the shares of our common stock are listed, has from time to time experienced significant price and volume fluctuations that may be unrelated to the operating performance of particular companies
In addition, the market price of our common stock, like the stock prices of many publicly traded companies in the healthcare industry, has been and may continue to be highly volatile